Warranty & Repairs
In order to be deemed “Qualified Product”, IHANA Lifestyle eyewear must be purchased from the IHANA Lifestyle Online Store.
IHANA Lifestyle warrants Qualified Product to be free of manufacturer defects in both material and workmanship, for one year from the date of purchase. Frames deemed to be defective and within the warranty period will be repaired or replaced free of charge. All warranty repairs and service must be performed by the IHANA Lifestyle Online Store.
Exclusions to this Warranty include but are not limited to:
- Non-Qualified Products
- Damage or Breakage resulting from:
- Normal wear and tear (including scratched lenses)
- Adjustment for custom bend and / or fit alteration
- Removal / insertion of lenses
- Misuse, abuse, accidental damage, or other improper use
- Improper packaging of return shipment
Obtain Warranty Service for products purchased at the IHANA Lifestyle Online Store:
Prior to the warranty being honored, all Qualified Products must be inspected by a IHANA Lifestyle Quality Control Specialist. In order to facilitate this inspection please contact us at info@IHANALifestyle.com to receive a return authorization number.
For Non-Qualified Products, products in need of repair which are outside of the warranty period, or damage / breakage caused by a non-warranted action, please contact us at info@IHANALifestyle.com to receive a return authorization number. Please note applicable fees will apply based on the nature of the needed repair.
Please contact IHANA Lifestyle at info@IHANALifestyle.com.